Why We Use Employed Fitters Not Contractors.

In the competitive world of loft services, More Than Loft Ladders (MTLL) stands out for its commitment to excellence, and one key decision that sets them apart is the choice to employ all their installers rather than relying on contractors. This strategic move is not just about operational convenience; it’s a customer-centric approach that brings a host of benefits to those seeking innovative loft solutions.

Quality Control and Consistency

When it comes to creating functional and accessible loft spaces, quality is paramount. By having an in-house team of installers, MTLL ensures stringent quality control measures at every stage of the process. From the initial survey to the final installation, customers can expect a consistent level of craftsmanship and attention to detail that defines the MTLL brand.

Expertise and Training

MTLL takes pride in its team of skilled and trained installers who are experts in their field. By employing installers directly, the franchise can invest in ongoing training programs to keep the team updated on the latest industry standards, safety protocols, and innovative installation techniques. This commitment to expertise translates into a superior service for the customer.

Personalised Customer Experience

Having a dedicated team of in-house installers allows MTLL to provide a personalised customer experience. Customers interact with professionals who are not only knowledgeable about the products and services but also invested in ensuring that the loft solution meets the unique needs of each homeowner. This personalized touch contributes to a positive and stress-free customer journey.

Accountability and Responsibility

Employing in-house installers reinforces a culture of accountability within the MTLL team. From start to finish, every member takes responsibility for their role in delivering a successful installation. This accountability ensures that any challenges or issues that may arise during the process are addressed promptly and efficiently, providing peace of mind to the customer.

Faster Response and Flexibility

In-house installers offer the advantage of faster response times and increased flexibility in scheduling. MTLL can adapt to customer timelines and accommodate urgent installation requests more efficiently when the team is directly managed. This agility in service contributes to a positive overall experience for the customer.

Building Trust and Confidence

The decision to employ installers directly is also a testament to MTLL’s commitment to building trust and confidence among its customer base. Customers can trust that the individuals working on their loft project are not only skilled professionals but are also representatives of the MTLL brand, embodying the values of reliability and customer satisfaction.

While some businesses may opt for the convenience of contractors, MTLL’s choice to employ in-house installers is a strategic investment in delivering unparalleled quality and customer satisfaction. From maintaining control over the installation process to fostering a culture of expertise and accountability, the benefits of this approach are evident in the positive experiences of MTLL customers. It’s a testament to the franchise’s unwavering commitment to providing innovative loft solutions with a focus on quality, consistency, and personalised service.